15 for ’15: More Direct Mail Statistics

We’ve rounded up fifteen new stats to build on our earlier post, 25 Direct Marketing Statistics Prove Direct Mail Works. If you’re keen on knowing more about how direct mail gets results, check these out.

It’s Not Going Anywhere.

  1. Direct mail spending grew 2.7% in 2014, exceeding estimates!1 Tweet this.
  2. 82% of marketers expect their direct mail usage to grow or stay the same in the coming year.2 Tweet this.

People Love It, Especially When It’s Personal.

  1. Almost two times as many US adults react positively to receiving mail than negatively.3 
  2. 55% look forward to getting their mail.4 
  3. 67% feel that physical mail is more personal than electronic.4
  4. 78% of CMOs think that custom content is the future of marketing.5 
  5. But be careful, 50% of consumers report thinking poorly of brands who get their name wrong when marketing to them.6 

It Gets Response…

  1. At 3.7% for a house file, direct mail yields a remarkable median response rate in comparison to the majority of marketing channels. Last year, direct mail’s median response rate was 8.8% higher than in 2012.2 
  2. Overall, oversized envelopes have the best response rate, at 5.0% for a house file.2 
  3. For B2C mailings, catalogs rank the best, with a response rate of 13.8% for house lists. Postcards also perform well with house lists, serving up a cost per response of $14, the lowest among mail formats.2 
  4. Cost per acquisition (CPA) for direct mail, at $19, ranks well with other channels and remains highly competitive.2 

…and Holds Its Own in a Digital World.

  1. Direct mail outperforms all digital channels by nearly 700% in terms of response rates.2 
  2. Direct Mail yields a CPR that is less than half that of Internet ads.2 
  3. Direct mail’s strong ROI of 15-17% is one of the highest reported and outranks those of most digital channels.2 
  4. Direct mail’s overall prospect file response rates were 10 times that of email, which came in at just 0.1 percent.2 

Originally posted on September 18, 2015 by Karen Renzi

Research curated by Robert Blakelock, Compu-Mail

Robert Blakelock is an intern at Compu-Mail. He is currently a student at Lewiston-Porter High School and is enrolled in the Academy of International Business and Finance. His high school curriculum has included several AP and honors level courses as well. Rob plans on studying Business and Psychology in college.


  1. The Winterberry Group “Annual Outlook: What to Expect in Direct and Digital Marketing in 2015” (http://www.dmnews.com/marketing-strategy/where-will-marketing-grow-in-2015/article/391699/)
  2. 2015 DMA Response Rate Report. (Some charts here: http://www.marketingcharts.com/traditional/direct-media-response-rate-cpa-and-roi-benchmarks-53645/)
  3. Gallup, 2015. (http://www.marketingcharts.com/traditional/how-do-americans-feel-about-receiving-direct-mail-53522/)
  4. USPS, The Mail Moment Study, 2005. (https://www.pb.com/docs/US/pdf/Microsite/Nonprofit/ed_np_getyourmailopened_05MailMoment.pdf)
  5. Hanley-Wood Business Media via Salesforce. (https://www.salesforce.com/blog/2013/06/content-marketing-stats.html)
  6. Emailvision “Survey Reveals Bombarding Consumers with Marketing Results in Brand Resentment,” 2013. (http://www.emailstatcenter.com/Personalization.html)